City of Parramatta

Media Release
Monday 30 October 2017

New waste contract delivers improved services


City of Parramatta Council enters into a new major waste contract from Monday 6 November 2017, that will deliver cost savings and improved waste service delivery to residents across the Local Government Area (LGA).


The seven-year deal with new contractor SUEZ will provide a suite of domestic and commercial services such as garbage, recycling, garden organics and bulky kerbside collections.


It is Council’s largest operating contract with an investment of $65 million across the term of the agreement.


“We know waste matters are a priority for our residents and our commitment as a new Council is to ensure we maintain high standards and seek opportunities to improve on our service delivery across the LGA,” City of Parramatta Council Lord Mayor Cr Andrew Wilson said.


“The streamlined service will deliver savings to the majority of residents in areas that weren’t part of the former Parramatta City Council’s LGA when compared to the fees paid to their previous councils. Other residents will continue to enjoy the lowest waste charges in the region, with no increase in their waste service fees,” Cr Wilson said.


As part of the new contract, some households will have their bin collection days and times changed. Some residents will move from a two-bin, to a three-bin system, and residents will have access to four kerbside collection bookings per year (double the volume with a limit of two cubic metres) as well as the convenience of booking their collection online.


“The NSW Local Government’s 2016 Community Satisfaction Survey rated Council’s waste services very highly. In fact, City of Parramatta received the highest performance result across all the newly established councils,” Cr Wilson said.


In 2016/17, City of Parramatta Council collected more than 68,000 tonnes of garbage, recycling and garden organics with approximately 72 per cent diverted from landfill. The best recyclers by suburb relating to weight and least contamination are Carlingford, Epping, North Rocks and Oatlands. Council is keen to work with the community to encourage all residents to improve on their waste awareness.


SUEZ Chief Executive Officer, Mark Venhoek, said 33 new, environmentally friendly and innovative trucks will be hitting the roads under the new contract.


“The new trucks are more efficient and provide a significant reduction in emissions to meet Euro 6 standards. They also feature innovative on-board computing technology which will provide Council with the real-time tracking of vehicles and up to date information on the collections services being provided to residents,” Mr Venhoek said.


“For the safety of drivers and the community, the trucks also feature dash cameras, reversing detectors and smart brake systems.


“We know the residents of Parramatta care about their impact on the environment and we look forward to providing the community with reliable and efficient waste collections,” Mr Venhoek added.


Council is currently delivering new waste calendars to all residents, and notifying residents directly affected by the changes.


More information on the suburbs affected by these changes and details of Council’s new fully pre-booked bulky kerbside collection service, is available at







Lisa Cedres | Communications Officer  | City Identity, Experience and Engagement

City of Parramatta
PO Box 32, Parramatta NSW 2124
( (02) 9806 5086 | 0403 293 117

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